Demonstrating communication skills Essay

Communication with employees will guarantee alignment with the organization’s overall strategy (mission- vision- goals). Supervisors could use internal communication to provide a supportive working environment with a clear set of expectations for all staff. As a result employees will have a better understanding of the decisions made by the organizations, so supervisors could avoid miss expectations by developing and maintaining communication channels with employees. Figure (1) shows some channels to communicate strategic information 1. 1 Efficient Intranet â€Å"The intranet is one of the best and most valuable tools available for employee communication. A company intranet can help employees and HR save time by giving employees instant access to contact lists, company policies, announcements, training opportunities, and benefits information. † (Business & Legal Reports, 2007a1, p. 1). However, â€Å"the company should take some steps to achieve this communication channel such as: update frequently, make it simple and easy, provide a search feature, track the usage, organize locally according to departments ad teams, provide a starting page for each department, include files, documents, policies, and procedures, list phone extensions and contact lists, allow for feedback forms, use a content management. † (Business & Legal Reports, 2007a1, p. 1-2). 1. 2 Open Book Management Style or Dissemination of strategic information Rubin, L. and Merripen, C.(2003) presented this practice which includes sharing information with employees for better understanding of management decisions. Employees became better informed about the business and feel more inclusive and entrepreneurial about their contribution and impact. Then employees moved their focus from just their job to looking at the company as a whole. † (p. 4) Collins, R. and Druten, K. V. (2003) â€Å"found a strong link between organizational performance over the past three years and the emphasis placed on communicating information to all members about the organization’s purpose, aspirations, strategy and performance. † Figure (1) shows some communication channels that managers and supervisors could use to communicate strategic information with employees. Figure (1): Channels to communicate strategic information Source: Collins, R. and Druten, K. V. (2003). Human Resources Management Practices 1. Determining Effective Orientation and Training Methods 2. 1 Best practices for effective orientation New employees orientation is important to facilitate the integration of new employees in the organization with understanding the organization’s culture, mission, vision and values. Orsini, B. (2000) presented some best practices for new employees orientation such as: â€Å"sessions for new employees to introduce them to the organization and provide them with an overview of the organizational mandate and structure, mentoring new employees by a staff member, profile of employee new to group by within a local newsletter or e-mail, and office tours as an opportunity to meet staff face-to-face and get a sense of what they do†. 2. 2 Best practices for effective training methods. Training nowadays is not a luxury anymore. Due to the competitive marketplace and the complexity of jobs, training became a necessity for surviving and competing for both organizations and employees. Recently. There is â€Å"much greater emphasis on training as a means to cultivate, motivate, and retain quality workers†. (Hays, S. W. , 2004, p. 261) â€Å"Operationally, supervisors and managers are responsible for ensuring their employees get the training they need and/or the opportunity to attend the training classes. † (Bjomberg, L. , 2002) 2. 2. 1 Learning for life Program To show how could such practice help the organization, it’s useful to mention a real case study. For example, â€Å"Honeywell Limited’s Scarborough factory developed a learning for life program to improve productivity and quality and reduce costs in an effort to remain competitive in the global economy. Eighty percent of the factory participated in this program and Honeywell has increased its factory throughput by 180% and improved the quality of its products by 92%†. (The Conference Board of Canada, 1998, p. 5) This innovative program â€Å"developed more productive employees, increased productivity, improved quality, effective collaborative decision-making, improved communication skills. † (The Conference Board of Canada, 1998, p. 5) 2. 2. 2 Other best practices The Conference Board of Canada (1998) presented many other best practices in training or workplace literacy such as: ? Empowering adult learners ? Excellence in workplace literacy? Skills for a stable workplace ? Literacy through e-learning ? Establishing a baseline for training ? Peer tutoring: employee helping employees Such practices has resulted in increased productivity, reduced staff turnover, enhanced performance, improved quality, effective collaborative decision-making, improved communication skills, in another word, it helped in creating a positive environment for both the employer and employees because benefits was achieved for both of them. 2. Improving Productivity for Teams Improving productivity for teams and for employees in general is the ultimate goal for all organizations to maximize the overall performance. And because we are talking about humans or employees, improving productivity should include creating a convenient environment that could help them to work productively.